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Difference Between Amazon Hub Locker and Amazon Hub Counter

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The main difference between an Amazon Hub Locker and an Amazon Hub Counter is that an Amazon Hub Counter is located in a retail location where a store assistant will assist you, whereas an Amazon Hub Locker is a self-service kiosk where you collect your package by entering a pickup code or the Amazon app on a mobile phone.

Amazon Hub is a collaboration between Amazon and local businesses to offer a free and safe venue for package delivery. Depending on the place, Hub includes two types: Amazon Hub Counter and Amazon Hub Locker.

What is an Amazon Hub Locker?

amazon hub locker

Amazon Hub Locker is a self-service locker that lets you pick up, drop off, and return your items at your leisure. They're often marked in Amazon blue or yellow, although gray is also popular. A touchscreen monitor, a barcode scanner, a number pad, and a headphone jack for those with visual impairment or poor eyesight are all included in the lockers.

You have two options for collecting your package from the locker. The first is a six-character code you will get in an email verifying the arrival of your product. Touch the locker's screen and input your code, and one of the locker doors will unlock, allowing you to get your items. The alternative method is to include a barcode with your email. Allow the locker to scan your barcode, and it will open.

Amazon Hub Lockers can be found in over 900 cities and towns throughout the United States. Hub Locker locations can be found in readily accessible areas such as convenience shops, petrol stations, malls, and Whole Foods Market outlets.

What is an Amazon Hub Counter?

amazon hub counter

Amazon Hub Counter is essentially the same as Amazon Hub Locker, but with a middleman. Your packages are maintained by Amazon's business partner, not locked away in a wall of digital lockers. The staff carrying your package will want to see your email with the barcode before scanning it and handing it to you. You don't even have to pick it up yourself; you can send your email to a friend or relative who can pick it up for you without showing identification.

Both services hold your things for a few days before returning them to Amazon and reimbursing you. Packages are stored in Amazon Hub Locker for 3 days. Packages are held at Amazon Hub Counter for 14 days. Amazon Hub counters are often situated within retail stores such as medicine shops, convenience stores, and supermarkets.

Your package should be qualified for either Amazon Hub Locker or Amazon Hub Counter as long as Amazon delivers your purchase and it does not exceed 12 cubic feet in volume, 30 pounds in weight, or $5,000 in value.

Differences Between Amazon Hub Locker and Amazon Hub Counter


An attendant inside a retail business monitors Amazon Hub Counter. The shop employee scans your barcode before releasing the product when you pick it up. You are not required to show any identification. In other words, no identification is necessary. A comparable concept is the Amazon Hub Locker. However, instead of needing personnel to help clients, they are self-service. Amazon Lockers are often located in high-traffic places such as grocery shops, universities, and public transportation terminals.

Pick Up Packages

If you reside near the Amazon Hub Locker location and your purchase fits Hub Locker's standards, you can use that Hub Locker location as your mailing address and instruct Amazon to send your item there rather than to your house. When the courier delivers your box to a Hub Counter, Amazon will send you an email with a pickup barcode.

Return Items

Amazon Hub Locker not only serves as a package pickup point but also serves as a product return drop-off facility. However, not all returns are accepted at a Hub Locker. If your item is suitable for return to a Locker, Amazon Hub Locker will appear as a drop-off option throughout the returns procedure on Amazon.com. Amazon Hub Counters provide assisted return services but do not provide self-service.


The Amazon Hub Locker service is accessible in the United States, Germany, Mexico, Canada, United Kingdom, France, Italy, Spain, Japan, Australia, Austria, and UAE. Amazon Hub Counter is accessible in the following countries: the United States, Canada, the United Kingdom, Mexico, France, Germany, Spain, Australia, Italy, Japan, UAE, Saudi Arabia, and Turkey.

Operating Hours

Some Amazon Hub Lockers are open throughout the clock, whereas others shut at a certain time, such as 7 or 9 p.m. On Amazon Hub Locator, the opening hours of each Hub Locker location are shown next to its name. Each Hub Counter operates during the same hours as the major store that houses it.

Comparison Chart: Amazon Hub Locker Vs Counter

ParametersAmazon Hub LockerAmazon Hub Counter
LocationThird-party retail stores or shopping centersThird-party retail stores
FormatLockersOpen counters
Assisted ServicesNoYes
Accept ReturnsYesYes
Available forOnly Amazon packagesOnly Amazon packages


What Exactly Are Amazon Hub Hours?

It is determined by the location of your Amazon pickup. Apartment block lockers are open 24 hours a day, seven days a week, but those placed within other companies are subject to the hours of such cafes, shops, and other establishments.

What Is the Price of Amazon Locker?

They are completely free to use. You pay the same shipping fees as if the locker were your home address, but nothing else. That is why they are such an excellent method of receiving deliveries.

What Are Amazon Hub Locations, and Where Are They Located?

The exact locations of Amazon lockers and counters where customers can drop off and pick up their packages. These could include grocery stores, local shops, cafes, gas stations, etc. You can view them throughout the checkout process on the website or the mobile app.


Amazon Hub Lockers and counters provide customer satisfaction opportunities. You can now pick up your favorite items anytime you want without worrying about being away from home when the package is delivered. This is the best alternative for working folks who need to pick up their belongings at a convenient time and place.

Feel free to comment and discuss about the article in the comment space below if you have any information or remarks to add. If you think we made a mistake, you can also report it there.
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About the Author: Nicolas Seignette

Nicolas Seignette, who holds a scientific baccalaureate, began his studies in mathematics and computer science applied to human and social sciences (MIASHS). He then continued his university studies with a DEUST WMI (Webmaster and Internet professions) at the University of Limoges before finishing his course with a professional license specialized in the IT professions. On 10Differences, he is in charge of the research and the writing of the articles concerning technology, sciences and mathematics.
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