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Intercom Vs Crisp: What are the Differences?

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The main difference between Crisp and Intercom is the price: Crisp is cheaper and have a free plan. Additionally, Crisp support is quicker than Intercom, while Crisp is easier to register because Intercom targets enterprise customers. Overall, Crisp is the better choice if you are looking for an affordable and user-friendly customer service platform.

What is Intercom?

Intercom is an open communication channel between businesses and their customers, allowing for engagement in the moment and on the customer's terms. This created dialogue enables you to get the most out of every interaction along the customer journey.

intercom chat
Intercom chat

In addition, it helps businesses to connect with their customers on a more personal level, creating a better overall customer experience. With Intercom, businesses can see who's using their product, send targeted messages or announcements to specific users or groups, and track how customers engage with their product.

With Intercom, you can improve customer satisfaction while increasing loyalty and reducing churn.

What is Crisp?

crisp.chat dashboard
Crisp.chat dashboard

Crisp.chat is a customer communication platform that offers businesses a wide range of tools for engaging with customers and improving the overall customer experience.

Some key features of Crisp include chatbots, knowledge bases, saved replies, and integrations with popular messaging apps like Facebook Messenger, WhatsApp, Instagram, Twitter, and more. Crisp makes it easy for businesses to connect with their customers and deliver the best possible customer service.

So whether you're looking to reduce support costs, increase productivity, or improve customer satisfaction, Crisp has everything you need.

Differences between Crisp and Intercom

IntercomCrisp
Free Plan?No (just a 14-days trial)Yes 🏆
Ease of useAgent's can easily grasp and start using the productCrisp integrates with several other apps and programs, making it simple to set up and use.
Shared InboxNo centralized messages for Facebook, Twitter, Instagram, Email & WhatsApp. Crisp has centralized communications with Emails, SMS, Live Chat, Messenger, Instagram, Twitter or WhatsApp  🏆
Mobile appsiOS / AndroidiOS / Android
Chat BotNo APIEasy to connect to external data 🏆
Ratings on G2.com4.4/54.5/5 🏆

Free Plan

Crisp offers a great free plan for small teams and businesses. You can reach 1,000 people monthly, which is great for small businesses. Intercom offers a 14-day free trial so that you can test out all of its features. Inbound communication is unlimited, so you can get a feel for how it works.

Intercom vs Crisp Free Plan

Overall, Crisp is the better choice for teams who are just starting with chat. The free plan gives you everything you need to get up and running quickly and easily, and it's perfect for small businesses or personal websites that don't have a huge budget for their communication tools. 

Integration

Intercom is a one-stop shop for all of your customer engagement needs. With 350+ integrations, you can connect InterCom with just about any database or tool out there!

Crisp offers 83 integrations, a platform that seamlessly connects your emails with any other messaging app. This way, all communication can happen in one place, and benefits like chatbots or knowledge base development might come in handy too!

intercom vs crisp integrations
Integration on Intercom and Crisp

Though Intercom offers more integrations than Crisp, Crisp offers a wider range of integrations specific to messaging and collaboration between teams. This makes it easier for businesses to manage all their communication in one place and benefit from features such as chatbots and knowledge bases.

Additionally, Crisp offers a more streamlined user interface and greater customization options for businesses, making it a better choice for businesses focusing on improving communication and collaboration. 

Pricing

Intercom’s pricing is complicated because they don't just offer one plan with all of their features. In addition, you will have to pay additional fees for agent seats, active contacts, which makes it difficult to predict how much business growth you might experience in any given time period!

Crisp's pricing is as clear and simple as they come! There are three options: Basic, which gets you access for free forever; Pro25month / mo ($95/mo) gives users unlimited usage with one low price point per month.

Features

With Crisp's all-inclusive platform, you'll never have to worry about your team is out of the loop again. With features like ticketing management and code-free editing, it will be easy for them to reach their goals with this live chat software!

Crisps centralize communications, ensuring everyone is up -to date on what’s happening in real-time within any given conversation or transaction. This allows users to track behavior through personalized interactions, through customizable options that match brands exactly how they want them to.

customers crisp.chat
Crisp.chat contacts

Intercom is also a great choice for businesses looking for live chat software, but it may not offer as many features or customization options as Crisp. Intercom's management tools allow you to extend great customer experiences to your team, while its Customer Data Platform provides key insights into customer behavior. Additionally, Intercom's wide range of apps and integrations help increase team efficiency and connect your tech stack. 

intercom customer data management

Overall, both Crisp and Intercom are excellent live chat software options for businesses, but Crisp may be the better choice for small businesses looking for a more comprehensive solution.

FAQ

What are the similarities between Crisp and Intercom?

Both Crisp and Intercom are powerful customer service tools that are easy to use. They offer features like live chat, support tickets, and FAQs, making them a great choice for businesses of all sizes. They also integrate with other popular apps and programs, allowing users to access their customer data easily. 

What are the differences between Crisp and Intercom?

While Crisp and Intercom share many similarities, there are also some key differences. For example, Crisp offers more features than Intercom, including bots, triggers, and analytics. Additionally, Crisp is available on a wider range of devices and platforms than Intercom.

How do I decide which tool is right for me?

The best way to decide which tool is right for you is to consider your business needs. For example, Crisp and Intercom are powerful tools that can help improve your customer service, but they may offer different features or be a better fit for specific businesses. Research, try the tools, and talk to other users to find the right solution for your business.

Conclusion

Crisp is the better option for businesses looking for a powerful customer service tool that is easy to use and affordable. Crisp offers great customer support, with regular product updates and fixes, to ensure you have the best possible experience. If you're looking for a customer service app that is flexible and accessible across multiple platforms, Crisp is a clear choice. So why not try it today?

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About the Author: Nicolas Seignette

Nicolas Seignette, who holds a scientific baccalaureate, began his studies in mathematics and computer science applied to human and social sciences (MIASHS). He then continued his university studies with a DEUST WMI (Webmaster and Internet professions) at the University of Limoges before finishing his course with a professional license specialized in the IT professions. On 10Differences, he is in charge of the research and the writing of the articles concerning technology, sciences and mathematics.
All Posts Written By Nicolas Seignette

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